At Jhilmil Entertainment, we are committed to ensuring that our users have a positive and satisfactory experience. In compliance with applicable laws and to address any concerns or grievances regarding the use of our OTT platform (“Platform”), we have implemented a structured and transparent Grievance Redressal Mechanism.
This Grievance Redressal Mechanism is applicable to:
If you have a grievance or concern, you may submit your complaint by:
Please provide the following details in your complaint:
To ensure a fair and prompt resolution, we have appointed a Grievance Officer.
Grievance Officer Details:
We are committed to resolving your grievances promptly. Upon receiving your complaint:
If you are not satisfied with the resolution provided, you may escalate your grievance by contacting our senior management at:
We will make every effort to address the escalation within 15 business days from the date of receipt.
If you find any content hosted on our Platform to be inappropriate, offensive, unlawful, or in violation of community guidelines:
Please submit a detailed complaint specifying the content, such as the title, timestamp, and the nature of your concern.
The Grievance Officer will evaluate the complaint and take appropriate action, which may include removal of the content, within the statutory timeframe.
All complaints will be handled confidentially. We will use your personal information solely for the purpose of addressing the grievance, and will not share it with any third party without your explicit consent, except as required by law.
This Grievance Redressal Mechanism is governed by the laws of India. Any disputes that arise from unresolved grievances will fall under the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
